Refund policy

At Framory House, every order is carefully prepared, printed, and packed especially for you. Since our products may be personalized with your chosen photo, we generally do not accept returns or exchanges for change of mind or personal preference.

Damaged Products

If your order arrives damaged, please contact us within 48 hours of delivery.

We strongly recommend recording a continuous video while opening the package, showing the outer packaging and the product inside. This helps us verify any damage that may have occurred during transit.

Please share clear photos and/or the unboxing video with us when reporting the issue.

Wrong or Defective Product

If you receive a wrong product, incorrect size, printing error, or a product with a manufacturing defect, please contact us within 48 hours of delivery with clear photos/videos.

After reviewing the issue, we may provide a replacement at no additional product or shipping cost where the issue is confirmed to be our responsibility.

Photo Quality

Please make sure the photo uploaded is clear and of good quality. Framory House is not responsible for poor print quality caused by a low-resolution, blurry, dark, or otherwise unsuitable photo uploaded by the customer.

Change of Mind

Because personalized products are prepared specifically according to your order, we do not accept returns or replacements for reasons such as change of mind, incorrect personal preference, or simply not liking the product.

Order Cancellation

If you need to cancel or change your order, please contact us as soon as possible after placing the order. Once an order has entered the printing or preparation process, cancellation or changes may not be possible.

Packaging

Please keep the original product and packaging until your issue has been completely resolved. We may require photographs, videos, or other information to assess the issue.

Refunds

Where a refund is approved, the refund will be processed to the original payment method, subject to the applicable payment provider's processing time.

Need Help?

For any return, replacement, or order-related issue, please contact us through our Contact Us page with your order details and supporting photos/videos.