Privacy policy

Last updated: September 9, 2026

Framory House operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Framory House is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, upload photographs, or otherwise communicate with us.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you use our Services, we may collect the following information:

Contact information including your name, phone number, email address, billing address and shipping address.
Order information including products purchased, order details, transaction information and delivery information.
Payment information required to process your payment. Payment information is generally processed securely through our payment providers.
Customer communications including information you provide when contacting us about an order or support request.
Device and usage information including information about your device, browser, IP address and how you interact with our website.
Photos and personalization information that you voluntarily upload or provide when ordering personalized products.

Photos Uploaded by Customers

When you upload a photograph for a personalized product, we use the photograph only as necessary to prepare and fulfill your order.

Your uploaded photographs may be accessed by Framory House and service providers involved in processing, printing, preparing or delivering your order.

We do not use your personal photographs for advertising, marketing or public display without your permission.

Please ensure that you have the necessary rights or permission to use any photograph you upload to our website.

How We Use Your Information

We may use your personal information to:

Process and fulfill your orders.
Prepare and personalize your products.
Process payments.
Print and prepare customer-uploaded photographs.
Arrange shipping and delivery.
Provide customer support.
Communicate with you about your orders.
Handle returns, replacements and other customer service requests.
Improve our website, products and services.
Detect and prevent fraud or unauthorized activity.
Comply with applicable laws and legal requirements.

We may also use information for marketing communications where permitted by applicable law. You can opt out of promotional communications at any time.

How We Share Your Information

We may share necessary information with trusted service providers who help us operate our business, including:

Shopify and related technology providers.
Payment processing providers.
Printing and fulfillment partners, where required to prepare your order.
Shipping and courier companies.
Technology, hosting, analytics and customer-support providers.
Government authorities or other parties where required by law.

We only share information that is reasonably necessary for the relevant service or legal requirement.

Shopify

Our store is hosted on Shopify. Shopify provides the technology that allows us to operate our online store and process customer transactions.

Information submitted through our website may be processed by Shopify and its service providers in accordance with their applicable privacy policies.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand how visitors use our website and improve your shopping experience.

Third-party services used on our website may also use cookies or similar technologies in accordance with their own privacy policies.

Data Security

We take reasonable measures to protect the personal information we collect.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our Services, fulfill orders, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements.

Customer-uploaded photographs may be retained only for as long as reasonably necessary to process and fulfill the relevant order and handle related customer-service issues, subject to operational and legal requirements.

Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information where legally applicable.
Opt out of certain promotional communications.

To make a privacy-related request, please contact us using the contact details below.

Children's Privacy

Our website and Services are not intended for children to use independently. We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.